Last Month we processed 4346 Online Consult Forms.
3036 forms were to consult with a GP
461 forms were to consult with a Nurse
763 forms were prescription requests
86 Admin requests
Please note, our telephones lines are open Monday - Friday 08:30 – 18:30
We do try to answer your call quickly but there are times when we are really busy. if you can, it is better to wait until after 09:15 and also avoid phoning between 12:00 and 14:00.
We answer all calls in the order they arrive. It is usually quicker to hang on rather than to keep re-dialling; you simply go to the back of the queue.
If you require urgent medical advice when the practice is closed, please dial 111 who will be able to direct you to the appropriate service.
If you need immediate treatment you may be asked to go to the Newham Urgent Care Centre at Glen Road, Newham University Hospital.
No appointment is needed and assessments are carried out by experienced NHS nurses.
The nearest A&E department is also at Newham University Hospital.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
If you are having breathing difficulties, chest pain or any other life threatening emergency please call 999 immediately.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.