(PCN) Care Co-ordinator
(PCN) First Contact Physiotherapist
(PCN) Pharmacy Team
Dr Mallik Koneru
MBBS, MRCGP, DRCOG
Dr Patricia Rijsenburg
Dr Laura Scott
DRCOG, MBChB, nMRCGP, DFRSH
Dr Catherine Gaynor
MBBS, RCGP, DCH
Dr Farihah Akram
MBBS, BMedSci, DRCOG,MRCGP
Dr Helen Stedeford
MBChB, MSc, MRCGP
Dr Laura Hastings
Dr Teromi Selvadurai
MBBS, BSc, MRCGP, DRCOG
Dr Sameena Ellahi
MBBS, Bsc, DRCOG, MRCGP
Dr Josephine Emmanuel
BSc , MBBS, MRCGP
Dr Ishita Sinha
MBBS, BSc (Hons)
The practice nurses have appointments throughout the day from 8.30am and provide a wide range of services including: Asthma care, Cervical Smears, Diabetes Care, Ear Syringing Simple Dressings, Immunisations, Advice on Foreign Travel, Travel Vaccinations, Family Planning.
Lead Nurse For Training & Education
Nursing Team Manager and Lead Nurse for Quality & Innovation
Sandip Kaur Birring
Our Healthcare Assistants are highly trained and skilled in: Blood Pressure Monitoring Checks, New Patient Health Checks, Spirometry, Urine Testing, Follow-up doses of Vitamin B12 injections, Ear syringing, Diabetic measuring.
William started work at Tollgate in January 2013 as a Medical Receptionist, since then he has progressed in his role to Practice Administrator and is now the HR/ Operations manager. In his role as a manager, William is responsible for the daily operation of the practice and manages the Reception and Admin Teams. William is constantly trying to improve patient experience by reviewing processes and procedures. He deals with any patient queries or problems and hopes to resolve them as promptly and amicably as possible.
Martin began working with Tollgate Medical Centre in November 2017. He started working in primary care in 2006 as a Practice Manager for a small, single handed GP surgery. Here he learnt the ropes of General Practice and has since then worked in a variety of practices undertaking Practice Manager and Business Manager roles. Today he is responsible for the financial operations of Tollgate Medical Centre, ensuring that it runs within budget and can afford to deliver the best care for its patients.
Victoria and Fahad work closely with Carol our Nursing Team Manager and are responsible for recalls and targets, any communications you may receive regarding Long Term Conditions or any other recall are from the clinical administrators.
Reception Supervisor & Complaints Coordinator
As Reception Supervisor, Syed has a key role at the practice, he works alongside William Powell to ensure the smooth running of reception and is in charge of the day to day supervision of the reception team. As Complaints Coordinator Syed is the first port of call for patient complaints and will endeavour to resolve the problem or if he can not do so refer to the senior management team for investigation.
Our team of 9 receptionists led by Syed and William, book appointments, answer the telephone, deal with requests for repeat prescriptions and help with enquiries generally. Like the medical team they receive ongoing training in practice procedures and protocols.The reception team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Please remember our receptionists have a very difficult task to perform and that they must follow the instructions given to them by the doctors. Please also understand that they may need to ask sensitive questions when dealing with certain requests, particularly when assessing urgency.
We hope that you find the professional and courteous approach by our staff helpful and welcoming.
Our receptionists are Deana, Mary, Ameisha, Yvonne, Tabitha, Bushra, Naznin, Tyler and Denise.
Our practice medical secretaries are Lorraine and Nasrin. They carry out much of the secretarial work in the practice. They provide a communication link between the patient, doctor, hospital, insurance companies and other agencies.
Our Medical Summarisers take day to day responsibility for ensuring that patients medical records are up to date and all clinical information received from hospitals are input into our clinical system.
The District nurses work closely with our GPs and other agencies to ensure high quality and continuity of care.
The District Nursing team are responsible for providing nursing care, continence advice, support and advice to those people suffering acute, long-term and terminal illness, both in their own homes and within residential care.
They can be contacted on 020 8709 5555
The role of your Health Visitor is to improve Public Health by working with individuals, families and communities. The main focus of their work is families with children from birth to 5 years. They provide baby clinics, developmental checks, advice on sleep and feeding problems and general problems for the under fives.
Drop-in Baby Clinics are held at:
BECKTON AND ROYAL DOCKS CHILDREN'S CENTRE
Tollgate Road, Beckton, London, E6 5UP
1st Tuesday of every month 10.00am - 12.00pm
2nd & 4th Wednesday of every month 13.30pm - 15.30pm
Early Start Docklands
Winifred Street E16 2HX
Every Thursday 10.00am - 12.00pm
They hold antenatal clinics in the practice as well as visiting expectant mothers in their homes. Most of our pregnant patients have their babies delivered by a midwife from our team. You can contact the midwives via Newham University Hospital switchboard on 020 7476 3000.