Meet the Team

The practice nurses have appointments throughout the day from 8.30am and provide a wide range of services including: Asthma care, Cervical Smears, Diabetes Care, Ear Syringing Simple Dressings, Immunisations, Advice on Foreign Travel, Travel Vaccinations, Family Planning.

Carol Hastings

Nursing Team Manager and Lead Nurse for Quality & Innovation

Marina Marquis

Lead Nurse For Training & Education

Maureen Darlington

Practice Nurse

Sandip Kaur Birring

Practice Nurse

Our Healthcare Assistants are highly trained and skilled in: Blood Pressure Monitoring Checks, New Patient Health Checks, Spirometry, Urine Testing, Follow-up doses of Vitamin B12 injections and Diabetic measuring.

Karen Hill

HCA

Yimeng Wang

Phlebotomist

Chloe Hulme

HCA

Julie works closely with the senior management team to co-ordinate GPs, nurses and other clinician’s rotas. As well as this Julie ensures that all of the staff are complying with training and are accredited and up-to-date to safely practice.

Julie ensures that our appointment book is updated and can assist with various patient queries.

Julie Raffo

Practice Coordinator

As Reception Manager, Syed has a key role at the practice, he works alongside William Powell to ensure the smooth running of reception and is in charge of the day to day supervision of the reception team.

As Complaints Coordinator Syed is the first port of call for patient complaints and will endeavour to resolve the problem or if he can not do so refer to the senior management team for investigation.

Syed Ahmed

Reception Manager & Complaints Coordinator

Our team of 9 receptionists led by Syed and William, book appointments, answer the telephone, deal with requests for repeat prescriptions and help with enquiries generally.

Like the medical team they receive ongoing training in practice procedures and protocols.

The reception team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

Please remember our receptionists have a very difficult task to perform and that they must follow the instructions given to them by the doctors.

Please also understand that they may need to ask sensitive questions when dealing with certain requests, particularly when assessing urgency.

We hope that you find the professional and courteous approach by our staff helpful and welcoming. Our receptionists are Yvonne, Bushra, Naznin, Denise, Mahfuj, Tahira, Daniella, Umme & Diana.

Yvonne Willden

Receptionist

Daniella Ovens

Receptionist

Bushra Khalid

Receptionist

Naznin Patel

Receptionist

Diana Rexhepaj

Receptionist

Denise Shanks

Receptionist

Mahfuj Kabir

Receptionist

Tahira Aktaar

Receptionist

Umme Tayyiba

Receptionist

Our practice medical secretaries are Lorraine and Nasrin. They carry out much of the secretarial work in the practice. They provide a communication link between the patient, doctor, hospital, insurance companies and other agencies.

Lorraine Newsum

Secretary

Nasrin Sultana

Secretary

Our Data Administrators are a crucial part of the back office. They mainly allocate online form queries and prescription requests to our GPs for processing. They also ensure hospital letters and test results are allocated to GPs to be actioned. There’s lots of processes that happen behind the scenes besides the responsibilities held by a receptionist and these are the guys that manage them!

Danni Bayne

Administrator

Fahad Aftab

Administrator

Mary Hanson

Administrator

Victoria works closely with Carol our Nursing Team Manager and is responsible for recalls and targets, any communications you may receive regarding Long Term Conditions or any other recall are from the clinical administrator.

Victoria Stead

Administrator

Our Medical Summarisers take day to day responsibility for ensuring that patients medical records are up to date and all clinical information received from hospitals are input into our clinical system.

Elena Preda

Summariser

As a Social Prescriber, Mary helps to reduce health inequalities by supporting people to unpick complex issues affecting their wellbeing. This enables people to have more control over their lives, develop skills and give their time to others, through involvement in community groups. Mary can signpost you to the correct organisation if you are having Issues such as money worries, trouble finding local activities, advice & Guidance, housing issues and employment etc

Mary Hanson

 Social Prescriber

Farhana and Gifty are the Senior Clinical Prescribing Pharmacist with over 9 years of practice in General Practice combined, they mainly look at managing medications and ensure they are taken safely and correctly.

They undertake medication reviews as well as managing some long-term condition reviews when it comes to altering medications. Farhana & Gifty also liaise with other healthcare providers such as hospitals, care providers, pharmacies to ensure medications are in line with local and NHS guidelines.

Ensuring patients medications are organised on hospital discharge as well as overseeing the prescription journey from request to being dispensed.

Farhana Hussain

Senior Clinical Pharmacist

Gifty Asamoah

Senior Clinical Pharmacist

Alex plays an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Alex works closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

Alexander Thomas

Care Co-ordinator

Mahfuj Kabir

Care co-ordinator with safeguarding responsibilities.

Marcin & Kostas (FCP) are experienced physiotherapists who have the advanced skills necessary to assess, diagnose and recommend appropriate treatment or referral for musculoskeletal (MSK) problems on a patient’s first contact with healthcare services e.g. when they visit their GP surgery.

Marcin Siwicki

Physiotherapist

Kostas Davaris

Physiotherapist