Our team of 8 receptionists led by Syed and William, book appointments, answer the telephone, deal with requests for repeat prescriptions and help with enquiries generally.
Like the medical team they receive ongoing training in practice procedures and protocols.
The reception team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Please remember our receptionists have a very difficult task to perform and that they must follow the instructions given to them by the doctors.
Please also understand that they may need to ask sensitive questions when dealing with certain requests, particularly when assessing urgency.
We hope that you find the professional and courteous approach by our staff helpful and welcoming. Our receptionists are Yvonne, Bushra, Naznin, Tyler, Denise, Mahfuj, Tahira & Daniella.