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Online Services


If you have travelled from China, Thailand, Japan, Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau in the last 2 weeks and you feel unwell, stay indoors and avoid contact with other people as you would with Flu.

Call NHS 111 to inform them of your recent travel to the country.


From Monday 10th February 2020 there will be no pre-bookable appointments for a fixed period whilst we develop a new appointment system.

Instead all appointments will be bookable on the day.  We are making these changes for the following reasons:

  • Due to increased pressures on our appointments.

  • We will be introducing a new online triage appointment system from Wednesday 26th February. We need to ensure our appointment system is ready to accommodate the new system from this date, therefore we need to clear our appointment bookings to allow for the new system to be introduced.

If you need to be seen or you need to speak to a GP from the 10th February please phone or visit the reception to request an appointment.

The brand new appointment system will commence on Wednesday 26th February 2020.  From this date, instead of calling us or coming into the practice, you will be able access Online Consult via this website.  Here you can browse for lots of health information or fill in a simple form to obtain advice and treatment.

Please see the below leaflets for further information, copies of these are available at reception:

Interim System: Interim System Leaflet     

NEW APPOINTMENT SYSTEM: New Appointment System Leaflet

*Order your Fit Note here. Also click here to access self-referral forms.*

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

Have Your Say


Tollgate Medical Centre

Click here to Order your Fit Note. Also click here to access self-referral forms.

Prescribing of over the counter medicines is changing...

Your GP, Nurse or Pharmacists will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.

This applies for treatments for these conditions:

Acute Sore Throat - Conuctivitis,Coughs, Colds and Nasal Congestion Cradle Cap - Dandruff Diarrhoea (Adults) - Dry Eyes/ Sore Tired Eyes - Earwax - Excessive Sweating - Haemorrhoids - Head Lice - Indigestion and Heartburn - Infant Colic - Infrequent cold sore of the lip - Infrequent Constipation - Infrequent Migraine - Insect bites and stings - Mild Acne -  Minor burns and Scalds - Mild Cystitis - Mild dry skin - Mild irritant dermatitis - Mild to moderate hay fever - Minor pain - discomfort and fever (e,g, aches and sprains, headache, period pain and back pain) - Mouth Ulcers - Nappy Rash - Oral Thrush - Prevention of tooth decay - Ringworm/ Athletes foot - Sunburn - Sun Protection - Teething/ Mild toothache -  Threadworms - Travel Sickness - Warts and Verrucae.


Changes to Controlled Drug Prescriptions (CD)

From 26.03.2019 all Controlled Drug Prescriptions (CD) will automatically be processed electronically for patients who use EPS for their existing prescriptions. Meaning if your routine medications are sent to straight to the pharmacy and you are receiving a CD medication, this will also be sent straight to the pharmacy, with the exception of Liquid CD's.

If you collect paper prescriptions from the surgery you will still need to collect them from reception, CD drugs will also need to be collected from reception and signed for in the usual way.

If you require further clarification please contact the surgery on 020 7473 93399.

Newham 8-8 Service

If you are unable to attend an appointment at Tollgate due to time restrictions there are a number of appointments that are bookable at other GP Surgeries in the local area, please see the table below for further information.


Hearing Aid Batteries

We are able to supply hearing aid batteries to those patients with hearing aids, if you are in need of new batteries please speak to our reception team who will be able to arrange for you to be given a new supply!

National Diabetes Audit: Helping to improve Diabetic care

Tollgate Medical Centre is taking part in an important national project about Diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA)

If you do not wish for your information to be used please inform a member of our reception team. This will not affect your care.


Health Visitors and Children's Services

Please visit the below website for information on your local health visitors, children's services and much more!

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Friends & Family Test

If you would like to take part in the Friends & Family Test, then please use the self checking in machine at the front counter, where patients can do the short survey. Please ask at reception if you require any help.

New Automated Telephone Service

Now you can book, cancel and check your own appointments, any time, day and night! All you need to use this is a touch-tone telephone, your contact telephone number and date of birth.

When you telephone the surgery, select the option for the Automated Booking Service and then follow the simple instructions.

Remember - You can telephone the surgery around the clock, 7 days a week.

Note - You must inform the surgery if you change your contact telephone numbers - your home and mobile.

Please click on this link. Newham_CCG_Practice_Statement_of_intent[1].docx

For Urgent Advice & Treament when the Surgery is Closed Call 111

(Site updated 13/02/2020)

Contact Details

Tollgate Medical Centre

Contact Telephone

020 7473 9399
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website