Prescription Information

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in a number of ways:

The best and most convenient way to order your medication is using the NHS APP, this can be accessed by downloading the app on your smart phone or device, if you do not have an account you can make one and verify your identity without visiting the surgery.

You can also Access the NHS website via your internet browser via the link below:

The best and most convenient way to order your medication is using Online Consult via this link:

Different ways to order medication:

Via the NHS APP- You can order your medication quickly and conveniently with the NHS APP, on the app via your smartphone or device or on your internet browser which is linked above.

Via eConsult – You can order your repeat medication via the link above. 

IF you do not have internet access you can order:

  • In person – drop your repeat slip (attached to your previous prescription) into the surgery with the required items clearly marked.  
  • By post – send it to us enclosing a stamped addressed envelope if you want it posted back to you.
  • By Fax – to 020 7473 9388

Non-urgent advice: Please note

All prescription requests will take 72 hours to process.

Electronic Prescribing Service (Phase 4)

We are upgrading to the next phase of Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically. Electronic prescriptions help save the NHS money and paper wastage. If you already use EPS your will receive your prescription in the same way as you do now. If you do not have a nominated pharmacy, we would advise that you inform the practice the pharmacy you would like your prescription to go to, this will make the process far easier.

If you do not have a nominated pharmacy your prescription will be sent to a central cloud for you to collect from a pharmacy of your choice, you will not be able to get your prescription unless you have collected a token from the practice.

If you have a nominated pharmacy on the system you will not need to collect anything from us, you can go straight to the pharmacy when your prescription is ready. For more information in general please click the link below:

Home Delivery Service

Many pharmacies now offer a home delivery service. If you wish a local pharmacy to deliver your medicines to your home, you must arrange this with the pharmacy yourself. We will not do this for you nor accept any responsibility for managing the home delivery of medicines or any failures arising from the service.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Order/Collection Days for Prescriptions

Reference Times

Order BEFORE 2pm MondayCollect AFTER 2pm Thursday
Order AFTER 2pm Monday Collect AFTER 2pm Friday
Order BEFORE 2pm TuesdayCollect AFTER 2pm Friday
Order AFTER 2pm TuesdayCollect AFTER 2pm Monday
Order BEFORE 2pm WednesdayCollect AFTER 2pm Monday
Order AFTER 2pm WednesdayCollect AFTER 2pm Tuesday
Order BEFORE 2pm ThursdayCollect AFTER 2pm Tuesday
Order AFTER 2pm ThursdayCollect AFTER 2pm Wednesday
Order BEFORE 2pm FridayCollect AFTER 2pm Wednesday
Order AFTER 2pm FridayCollect AFTER 2pm Thursday

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes. Such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public – Buy or Renew a PPC Online

There is further information about prescription exemptions and fees on the NHS website.

Over the Counter Medicines

Prescribing of over the counter medicines is changing…

Your GP, Nurse or Pharmacists will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.

Acute Sore Throat – Conuctivitis,Coughs, Colds and Nasal Congestion – Cradle Cap – Dandruff – Diarrhoea (Adults) – Dry Eyes/ Sore Tired Eyes – Earwax – Excessive Sweating – Haemorrhoids – Head Lice – Indigestion and Heartburn – Infant Colic – Infrequent cold sore of the lip – Infrequent Constipation – Infrequent Migraine – Insect bites and stings – Mild Acne –  Minor burns and Scalds – Mild Cystitis – Mild dry skin – Mild irritant dermatitis – Mild to moderate hay fever – Minor pain – discomfort and fever (e,g, aches and sprains, headache, period pain and back pain) – Mouth Ulcers – Nappy Rash – Oral Thrush – Prevention of tooth decay – Ringworm/ Athletes foot – Sunburn – Sun Protection – Teething/ Mild toothache –  Threadworms – Travel Sickness – Warts and Verrucae.