Tollgate Medical Centre is an accredited Veteran Friendly GP Practice

Delivering the best possible care and treatment for patients who have served in the Armed forces. We are proud to have become an Armed Forces Veteran Friendly practice. If you have served in the Armed Forces, if even for one day, there are additional NHS services available to you.

As a Veteran Friendly GP Practice, we:

  • Have a clinical lead for veteran health.
  • Ask patients ‘Have you served?’ to identify veteran patients.
  • Support veteran patients to access dedicated health services.
  • Undertake specialist training to meet the health commitments of the Armed Forces Covenant.

We are aware that sometimes veterans find it difficult to access services on the NHS, but as veteran friendly practice we understand some of the specific health needs veterans have. So, if you are a veteran and there is something you would like to talk about with a GP, please come and see us.

For some NHS services veterans have priority access on the NHS. We can help you accessing these services.Let a member of staff know if you, or you spouse/partner have ever served in the UK armed forces so that we can best support your care needs.

The Veteran Friendly Practices accreditation scheme is run by the Royal college of General Practitioners in partnership with NHS England and NHS Improvement.

You can find out further information and support by visiting the: Veterans’ healthcare toolkit: Veteran friendly GP practice accreditation (

Support available to members of the Armed Forces Community:

An app called Forces Connect is available to download from the Apple App Store and GooglePlay. It contains information about a range of services available to armed service personnel and veterans on issues like mental health, employment, education, family support, health and wellbeing package and housing and homelessness.

Newham and national support for housing, adult social care, job support, finance support, education, healthcare and advice is listed below.

Housing support

Newham’s Homelessness Prevention and Advice Service includes advice for people with an Armed Forces history.

Additional housing support is available from:

Veterans Aid
Provides advice if a former member of the Armed Forces is homeless or at risk of homelessness.

Free helpline 0800 012 6867 or 0207 828 2468

Shelter England
Brings together a range of support and advice.

Op FORTITUDE- Riverside Care and Support
Op FORTITUDE is funded by The Armed Forces Covenant Fund to deliver a centralised referral pathway into veteran supported housing. This includes working with individual veterans at risk of or experiencing homelessness and supporting them into suitable accommodation or maintaining their current home.

Adult social care

Disabled Facilities Grants may be recommended after an assessment by an Occupational Therapist (OT). The grant will enable home adaptations to be undertaken to reduce the physical environmental barriers which may impact and reduce independence for veterans with a physical disability.

Disabled Facilities Grants information is available from:

Disabled Facilities Grants: Overview – GOV.UK (
Home adaptations – Newham Council

Employment support

Our Newham Work

Our Newham Work has been designed to help Newham residents into employment. Whatever your level of experience, we can provide support and advice about your next step.

Job Centre Plus provides back to work support to ex service personnel including:

  • Claiming benefits
  • CV support
  • Training
  • Advice

Armed forces access to Jobcentre Plus services – GOV.UK (

For additional support:

Contact: [email protected]

Ex-Forces employment support in England and Wales – The Poppy Factory

Financial support

Our Newham Money offers free confidential support to Newham residents who may be struggling with debt or the everyday cost of living.

Additional financial support:

Veterans oyster card – Freedom Pass – Newham Council
What is a Blue Badge? – Blue Badge – Newham Council
War Widow(er) Pension: Overview – GOV.UK (

Education support

For school admission support: Education and schools – Newham Council

Health support

East London Foundation Trust support for Armed Forces Communities including mental health support contacts and a directory of resources for members of the Armed Forces and their families:

Support for Armed Forces Communities | East London NHS Foundation Trust (

Information about Newham mental health support services including Talking Therapies, crisis and bereavement support plus fact sheets to support staying mentally well.

What is mental health? – Mental health support services – Newham Council

NHS support if you’re in the British armed forces or are a veteran, a reservist or a family member of someone who is serving or who has served:

Healthcare for the armed forces community – NHS (

Mental health information and support for veterans, service leavers, reservists, families and carers including Op COURAGE, an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families.

Mental health support for veterans, service leavers and reservists – NHS (

National charities and support organisations:

SSAFA, the Armed Forces charity
The Royal British Legion | Armed Forces Charity
Get Help | Help For Heroes
Royal Air Force Benevolent Fund | Leading welfare charity (